Sample SLAs

This page is a sample set of Service Level Agreements (SLAs) for various types of IT services. SLAs are agreements between a service provider and a customer that define the level of service that the provider will deliver, as well as the consequences if they fail to meet those standards. The sample SLAs cover areas such as data center operations, network availability, and help desk services, among others. They are intended to provide a starting point for organizations that are developing their own SLAs, but they should be customized to fit each organization's specific needs and circumstances.

What are some sample SLAs and how do they align with Veeam?
What is a Service Level Agreement? What is RPO and RTO? If you want to better manage your customer (internal or external) expectations, a service level agreement (SLA) may be worth considering. An SLA is a negotiated agreement designed to create a common understanding and expectation about services, priorities and responsibilities.

BIA: A Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

CBF: Critical Business Function - Essential functions critical to business operations.

RTO vs RPO, what's the difference?

NOTE: Data should be categorized/classified based on importance and sensitivity (Governance).

By  implementing SLAs,  you can  specify exactly what is (and is  not) covered,  document roles and  responsibilities of  both parties, and  define service  prerequisites  that set  you up  for success

[Blog Series] How to Design and Implement a Backup System Based on SLA Policies

The following are samples only / Consider using tags as part of your SLA strategy: Amazing Power of Tags

SLA Label: "Gold"

SLA Label: "Silver"

A Label: "Bronze"

SLA Label: N/A

SAMPLE: 35 GFS Retention Points

Long-Term Retention Policy (GFS) 

"Every business owner can add their VMs, by Folder, or per-VM into one of the different Backup SLA Policies"

Designing Meaningful Recovery Point Objective & Recovery Time Objective Policies

Click here for more SLA information

"A Backup Retention Policy determines the retention time of data, archival rules, data formats and the permissible means of storage, access and encryption, while weighing legal and privacy concerns against economics and 'need to know' concerns. The objectives of a data retention policy are to keep important information for future use or reference, to organize information so it can be searched and accessed at a later date and to dispose of information that is no longer needed. The GDPR does not dictate how long you should keep personal data. It is up to you to justify this, based on your purposes for processing. You are in the best position to judge how long you need it. You must also be able to justify why you need to keep personal data in a form that permits identification of individuals."